Terms & Conditions

These Terms & Conditions explain the rules that apply to your use of the Gw Casino website, account services, games and related features. Please read them carefully before registering or playing. By accessing or using the website, you agree to comply with these terms, together with any additional rules shown for a particular game, promotion or service.

Gw Casino operates under a licence issued by the Tobique Gaming Commission, licence number 0000024, with back-office and payments services handled by Gophoenix Solutions Ltd (HE462121), Cyprus.

1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Gw Casino. They apply to your access to and use of the website, your player account, available games, payment functions, promotions and any other services made available through the website. If you do not agree with these terms, you must not use the website or create an account.

You should read these terms before you register, deposit funds, place a wager or participate in a game. Additional terms may apply to specific games, payment methods, promotional offers, competitions or other features. Where additional terms are provided, they should be read together with these Terms & Conditions. If there is an inconsistency, the specific terms for that feature may apply to the extent of the inconsistency.

Gw Casino may update these terms from time to time. Changes may be made to reflect changes to the website, services, legal requirements, security practices or business operations. The current version will be made available on the website. Your continued use of the website after an updated version is published may constitute acceptance of the revised terms, so you should review this page regularly.

You are responsible for ensuring that your use of the website is lawful in the place where you are located. Gambling may not be permitted in every location, and access to particular services may be restricted. You must not use the website if doing so would breach any applicable law, regulation, court order or other legal requirement.

Eligibility and account registration

You must meet the minimum legal age and any other eligibility requirements that apply to online gambling in your location. You must provide accurate, current and complete information when registering an account. Information must not be misleading, copied from another person or supplied for the purpose of avoiding account controls.

You may only create and use an account for yourself. Accounts must not be opened on behalf of another person, operated jointly, or used to provide access to someone else. You are responsible for keeping your login details confidential and for all activity carried out through your account. If you believe that your account details have been lost, disclosed or misused, you should stop using the account and notify Gw Casino through the available support channel.

2. Account checks, deposits and withdrawals

Gw Casino may carry out identity, age, payment, fraud, safer gambling and other compliance checks. You may be asked to provide documents or information to confirm your identity, age, address, source of funds or ownership of a payment method. These checks help protect players, prevent fraud and support compliance with applicable obligations.

If requested information is not provided, is incomplete, cannot be verified or appears inconsistent, access to some or all account functions may be restricted. This may include limits on deposits, gameplay or withdrawals while checks are completed. Any review will be handled in accordance with applicable requirements and the relevant privacy information.

Deposits must be made using a payment method that you are authorised to use. You must not use a payment instrument belonging to another person without proper authority. Payment methods may be subject to their own terms, processing requirements and transaction limits. Gw Casino may reject, reverse or hold a transaction where this is necessary for security, verification or compliance purposes.

You should only deposit money that you can afford to lose. Deposited funds are intended for legitimate use of the services and must not be used for unlawful activity. You should check the transaction details before confirming a deposit, as processing arrangements may affect how quickly funds appear in your account.

Withdrawal requests may be subject to account verification, payment checks, applicable game rules and any conditions clearly displayed when the request is made. Funds may generally be returned using an appropriate verified payment method. Gw Casino may ask for further information before processing a withdrawal and may take reasonable steps to prevent fraud, money laundering or other prohibited activity.

You are responsible for checking your account balance and transaction history. If you notice a transaction or account entry that appears incorrect, you should raise it promptly through the available support channel. Gw Casino may correct clear errors and may review transactions where there is a reasonable concern about misuse, technical faults or suspicious activity.

3. Games, promotions and prohibited conduct

Games are provided for entertainment and involve financial risk. Outcomes are determined by the applicable game rules and, where relevant, randomised systems. You should understand the rules of a game before participating. No statement on the website should be understood as a guarantee of a particular result, return or win.

Promotions, bonuses and other offers are subject to separate promotional terms. Those terms will explain relevant eligibility requirements, timing, participation steps, wagering conditions, game restrictions, account limits and any other applicable conditions. You should review the full promotional terms before accepting or using an offer. If you do not meet the stated conditions, the offer may not be available or may be withdrawn.

You must not misuse a promotion, create multiple accounts to obtain an offer, use automated tools, manipulate a game, exploit an error or work with another person to obtain an improper advantage. Gw Casino may investigate suspected abuse and may cancel or refuse an offer, adjust an account balance where permitted, or restrict access to relevant services.

Prohibited use

Using another person's account, payment method, identity or login details without proper authority.
Providing false, incomplete or misleading information during registration or verification.
Attempting to bypass age, location, identity, safer gambling or security controls.
Using software, devices or methods intended to interfere with website operation, game integrity or account security.
Engaging in fraud, money laundering, collusion, abusive conduct or any other unlawful activity.
Copying, modifying, distributing or commercially exploiting website content without appropriate permission.
Using the website in a way that could damage, overload or disrupt the website or another person's access.

If you breach these terms, Gw Casino may suspend or close your account, cancel activity, restrict deposits or withdrawals, remove access to promotions, or take other action allowed by applicable law. Where appropriate, information may be referred to relevant authorities or service providers. These actions may be taken while an investigation is ongoing.

4. Responsible gambling, privacy and liability

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and do not chase losses. You should take regular breaks, avoid gambling when upset or impaired, and never borrow money to gamble. If gambling is affecting your finances, relationships, work or wellbeing, stop and seek support from an appropriate professional or support service.

Tools and account controls may be available to help you manage your play, such as deposit limits, time reminders, breaks or self-exclusion. Availability and operation may depend on the service and applicable requirements. You should use these controls as soon as you feel they may be useful. Requests for account restrictions may affect access to games and cannot necessarily be reversed immediately.

Personal information is handled in accordance with the Gw Casino Privacy Policy. The Privacy Policy explains what information may be collected, how it may be used, when it may be shared, how it is protected and what choices or rights may be available to you. You should read that policy alongside these terms.

The website and services may be unavailable from time to time because of maintenance, upgrades, technical issues, communications failures or circumstances outside reasonable control. Gw Casino does not guarantee that the website will always be uninterrupted, error-free, secure or available on every device. You are responsible for maintaining suitable internet access, compatible equipment and reasonable security on your own devices.

To the extent permitted by law, Gw Casino is not responsible for losses caused by your failure to protect account details, use of an unsupported device, interruption outside reasonable control, inaccurate information supplied by you, or unlawful or prohibited use of the website. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining terms will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms, together with any applicable additional terms and policies, describe the agreement governing your use of the website.

For questions about these terms, account access, transactions or safer gambling controls, please use the support options shown on the Gw Casino website. Do not send confidential payment or identity information through an unverified channel. The latest version of these Terms & Conditions should always be checked before using the services.